Shipping & Returns

 SHIPPING: 

  • PROCESSING: Please note that all orders will be processed within 1-2 business days, including expedited shipments.
  • USA:  Always free shipping for orders over $150, with optional 2-day expedited shipping fee of $50.  For orders under $150, a standard rate of $15 will apply. 
  • INTERNATIONAL: For Canada & Mexico, a standard $30 shipping fee will apply. For Europe, a standard $40 shipping fee will apply. For all other countries, a standard $70 worldwide shipping fee will apply. Transit time will differ by country.  Please note that due to COVID-19, additional delays for customs processing may occur between borders. Expedited shipping is currently unavailable for international orders. Duties, customs and taxes are not included. For a free customs estimation, refer to the chart below. Actual fees will be determined by the customs department and vary by county.
    • HS Codes:
      • 6402.99.3165 (All shoes, excluding boots) 
      • 6402.91.4050 (HEDY boots)
      • 6406.10.0090 (Accessories)
      • 6406.90.3060 (Removable Insole)
  • LIABILITY & PROTECTION:  Kindly note, we are not responsible for lost or stolen items during shipping once the item is received by the courier. You must contact the courier directly regarding transit and delivery issues. Since all packages for both US and International orders do not require a signature for delivery, please be aware the items will be delivered to the shipping address provided and left at the door.  Should you require ‘sign for delivery’ please email help@veerah.com upon placing your order for further assistance.  For added protection, we also offer Route shipping insurance at checkout for real-time shipment tracking and instant refund or replacement for delivery issues. 

 

RETURNS & EXCHANGES:

Returning or exchanging an item is simple. We want you to try your VEERAH shoes in the comfort of your home and if you need to make a change, you have 14 days from the date you received your order to do so.

  • Timing: Within 14 days upon receipt to initiate a return or exchange for eligible items. Once the return shipping label is provided, it will expire in another 14 days.

  • All returns are subject to a $10.00 restocking and refurbishment fee. Exchanges and returns for store credit do not incur this fee.

  • To be eligible for a return, goods must be unworn, undamaged, and in original packaging.

  • Final sale items are not eligible for returns or exchange.

  • To proceed, please email help@veerah.com with the subject 'Returns' or ‘Exchange’ and include your order number, name and the reason for the return.

  • When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the return or exchange.

  • We reserve the right to withhold a refund request if a return does not comply with our return policy.

  • If the refund is approved, then it will be processed and a credit will automatically be applied to the original payment method shortly after. 

  • USA: We will provide you with a shipping label to complete the complimentary return or exchange. For orders less than $150, customers are responsible for the return shipping charge.

  • INTERNATIONAL: Customers are responsible for shipping costs of returned items. We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. Customers are also responsible for the shipping fee on the exchange item. 

      ×