FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
SHIPPING
You will receive an email notification with a tracking number as soon as your order has shipped. Please email us for further assistance.
If the order has not yet been processed, absolutely! Please email us asap.
The duties & taxes are the responsibility of the customer. The fees vary and the final amount will be determined by customs. Use this link for a free customs calculation to estimate any additional fees.
HS Codes:
640419 (Shoes)
630790 (Shoe Accessories)
If your package has been lost during transit, please use the tracking number provided and reach out to the carrier directly. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Please file a claim with the carrier service.
USPS: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL: 1-800-225-5345
RETURNS & EXCHANGES
We are happy to initiate an exchange to ensure that you find your perfect size. Please review our exchange & returns policy, then email us which style, size, and color you would like to exchange. We will process your exchange upon receipt of the original pair.
Please review our exchange & returns policy and send back the shoes in the original packaging. For US orders, we will provide you with a return label. For international orders, return shipping labels are not provided, instead, please email us for details on where to send back your order. Upon receipt of the parcel, we will process your return and credit the original form of payment. It may take up to ten days for the credit to appear on your statement. Email us
to start your return request.
We hope the next time you shop at VEERAH you find the perfect pair of shoes. You can share feedback by email at help@veerah.com.
Items listed as “FINAL SALE” are not eligible for return or exchange.
FIT & STYLING
Right now we operate online and we love to take appointments at our NYC studio where you and your friends can try on all our styles! If you aren’t local or visiting New York anytime soon, we offer free U.S. shipping & exchanges. You can read more about our free exchanges here, or email us to set up an appointment, or make suggestions - where would you love to see VEERAH in the future?
We hear you, Warrior! For wider feet, we recommend sizing up and pairing with the attachable ankle straps for added support. This will be more comfortable at the toe, and the straps will stabilize the heel from slipping out, just in case the size up creates a gap at the heel. It’s our foolproof method!
You’re not alone! We recommend fitting the shoe to the larger foot and then pairing with the attachable ankle straps to stabilize the heel on the smaller foot from slipping. Another option is to add a foam toe filler to the front of the smaller foot as it will push the foot back into the heel - you can find these online or a local pharmacy.
As with most shoes, there should be a natural stretch after one or two wears. Walk around the house or pair with a thin sock at first. To help speed the process, lightly warm the tight spots with a blow dryer while you wear them! If you believe you need to size up, please feel free to exchange your unworn shoes and try another size for comparison. Please see our exchange policy for more details.
GENERAL PRODUCT
Our entire assortment of accessories may be purchased separately, or removed on select styles. Versatility is one of the main pillars of VEERAH so you can accessorize your way, maximize your looks, and minimize your footprint! You can check out the accessories here.
Not yet, but we love hearing suggestions from our Warriors! What color would you like to see next? email us your wishlist!
This is an unusual occurrence, but we stand committed to make sure you have the best quality shoes and service experience. We review damages on a case by case basis so please email us your order number and photos of the damage so we can further analyze the issue. We will then reach out with a solution.
We decided to make our core styles with the option to add-on your preferred shoe accessory to personalize and maximize your looks. We have observed that a vast majority of customers would prefer to either opt out of the accessories completely or select their own. From a sustainability standpoint, including the accessories for those who would like to opt out would be unnecessary or wasteful. However, some of our limited-edition lines will still include one additional accessory if it’s tied to the original design of the shoe.
